Author Archives: Miranda Ward

NCVO/Consumer Focus Conference: Civil society and the market place

Voluntary and community and other civil society organisations are offering a range of services and/or products to consumers, whether it is insurance for older people, loans at affordable rates or energy on a not-for-profit basis. In the current economic and policy environment, this has become more topical than ever and more civil society organisations are […]
Posted in sfp2012 | Comments closed

Workshop: “Making it personal, keeping it personal”

This discussion of the personalisation agenda opened with a general definition of personalisation: it's about fitting services around customers' needs, rather than customers fitting into services - "putting people first". It's meant to transform the way that services are delivered and involves a shift of power from service providers to users.
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Workshop – Can you be powerful if you are disabled and in debt?

The discussion of consumer empowerment for disabled clients who are in debt centered on research conducted by the Financial Inclusion Fund Disability Project, which is run by Camden Citizens Advice Bureaux Service in conjunction with RNIB , RNID , Contact a Family and MENCAP. FIF looked into the experiences of clients and the experience of […]
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